Terms of Making a Booking ~
If you have any questions, please either
Call us on 01404 808 523
or send us those questions using the form below.
Please do not hesitate to call us if you have any concerns about your holiday booking at Andrewshayes that may be affected by the coronavirus.
Our Terms of Making a Booking
All static caravan reservations are subject to the following conditions
All caravans are offered for hire subject to being vacant on receipt of deposit.
Reservations for holidays commencing within seven days require full payment by credit card or debit card.
Bookings commence at 3pm on Saturdays and terminate at 10am on Saturdays, with the exception of early and late season bookings when arrangements can be made to suit individual requirements.
Should cheques for deposit of final payment be dishonored by the bank, the booking will automatically be cancelled.
The balance of the hire fee must be paid three weeks before the commencement of your holiday. No refunds are given so we strongly advise the wisdom of taking advantage of the Cancellation Plan. You will receive a holiday cancellation proposal form from us when we confirm your booking.
Keys must be collected during normal office hours unless prior arrangements have been made. If keys are not collected on the agreed date of arrival, and no notification of change has been received by us, we reserve the right to re-let the caravan without refund.
The number of persons per caravan must not exceed the number of berths booked.
We reserve the right to refuse or terminate any booking due to unreasonable behaviour from tenants.
Any damage to caravans or loss/breakage of contents must be paid for by tenants.
Bookings cannot be accepted from persons under the age of 18 years.
All male or all female groups of more than two persons will be accepted at the discretion of the management. A refundable deposit of not less than £100 might be required as a security during your stay.
Whilst every effort will be made to reserve caravans booked by telephone, if this is not possible and the caravan is let on receipt of a deposit an alternative will be offered. If this is not acceptable the deposit will be refunded. Where a caravan is found unsuitable after arrival at the park, this should be notified to the Reception forthwith: No refunds against hire of caravans will be made after holidaymakers have returned home.
Dogs are permitted in some Standard caravans for an additional charge of £30.00 per dog per week. £20 per dog for short breaks.
Terms and conditions of camping holidays
Cancellation of camping holidays: The balance of your payment for your holiday must be paid three weeks before the commencement of your holiday. No refunds are given so we strongly advise the wisdom of taking advantage of the Cancellation Plan. You will receive a holiday cancellation proposal form from us when we confirm your booking.
Cancelled camping pitches for days not taken up once you have arrived at the park cannot be refunded.
We will endeavour to allocate specific pitches if requested but this cannot be guaranteed.
Pitches are available from 12pm and must be vacated by 10.30am on your day of departure.
Conditions of Stay for All Holiday Makers
It is your responsibility to ensure your booking details are correct, as it may not be possible to rectify any errors at a later date. Please ensure that any special requests are made clear at the time of booking and noted on your confirmation receipt.
We reserve the right to make unavoidable changes to your booking due to circumstances beyond our control.
We reserve the right to refuse or terminate any booking or evict visitors due to unreasonable behaviour (either past or present).
A maximum of 2 dogs or pets are permitted with each booking. Dogs must be kept on leads and exercised off the park or in the designated dog exercise area. Under no circumstances can animals be left in caravans during their owners’ absence during the day or night.
We cannot be held responsible for any personal injury, or loss or damage to personal property, including vehicles.
Holidaymakers are asked to observe the speed limit of 10 mph whilst on the park, in the interests of safety.
Parents are asked to see that their children do not cause damage in the toilet blocks or elsewhere on the Park, and will be responsible for any damage caused.
Non-swimmers and children under the age of 16 years must be accompanied by a responsible adult in the vicinity of the swimming pool and all rules and regulations must be observed.
Clothes lines, except the hook on window type, are not permitted. Laundry and drying facilities are provided.
In the interests of holidaymakers, excessive noise and revelry after 10:30pm should be avoided.
Children must be out of the play park by 9.00 pm.
Smoking policy: all accommodation is non-smoking.
If for whatever reason you are not happy, please in the first instance talk to us straight away. Should matters not be resolved we do have a process in place – please click here for more information –