Accessibility and Access Statement

Quality Devon Motorhome Caravan Camping Touring ACCESS STATEMENT

Park Overview

 Andrewshayes is an award winning family-run holiday park. Set in a rural location in approximately 12 acres. Much of the site is set on gently sloping land overlooking the peaceful Corry Valley.

It is a medium sized holiday park, with 150 camping pitches and 80 static caravans (a mix of owners, seasonal tourers and holiday pitches).

The park is 1½ miles from the village of Dalwood which has a delightful 16th Century pub, a village shop and post Office. There is a Starbucks coffee shop a short walk away on the A35.

For shopping the park is 3 miles from Axminster, a small town with a range of shops, supermarkets and leisure facilities.

Welcome All

The hillside nature of the park means that we have done our very best to make the park accessible for wheelchairs, mobility scooters and children’s pushchairs,  however we are not fully accessible so please read our statement and call us to discuss your individual needs.

 For neuro-divergent guests we are often praised for the relaxed feel of the park. Even in the peak weeks,  there are many areas of peace and quiet to be found, especially for children and young adults who can find busy places overwhelming. Our team are understanding and will take the time to engage with children for example in the shop. All our team are DBS checked.

Allergies

We will do our utmost to accommodate guests with allergies or conditions such as coeliac disease and we once again request you talk to us in advance.  For instance we have toasters reserved especially for gluten / wheat allergic or intolerant guests. The Ploughmar’s Bar also has a full understanding of food allergies and on request will be as helpful as possible when serving.  

Our Access Information

Our access statement can be requested in large print.  This relates to our facilities, caravan and touring, tariffs, how to book and booking conditions. All are available on request by calling 01404 831 225 or by email. If you have any questions about the suitability of our park for your stay please call us.

Pre-Arrival and Bookings

• Bookings can be made online, by email or by telephone. Bookings are confirmed by email.

Arrival, Car Parking and Roads

The main entrance to the park is tarmac with concrete and tarmac roads throughout the park.

New arrivals can park in the wide area of the entrance opposite the office buildings (in front of the swimming pool).

There are three speed bumps on the park. Some areas are gravel tracks or grass. There is space to park one car next to your static caravan, touring caravan or tent.

• There are height barriers on the park so if you arrive on site after 8pm without advising us in advance,  you may need to park your car in the overnight parking area next to reception. If you expect to arrive late (after 7pm) we appreciate that you call to inform us so arrangements can be made.

• All areas of the campsite are accessible by vehicle but we do have height restricting security barriers (opening and closing signs are displayed).

Public Transport

Public transport to the park is very limited

The nearest train station is in Axminster which is 3 miles from Andrewshayes (Waterloo to Exeter operated by South Western Railway).

Buses run 2 hourly during the day from Axminster and Honiton along the A35 to a bus stop which is approximately 1/4 mile up hill from Andrewshayes Holiday Park.

If you have mobility issues of any type or are considering visiting without your own transport we recommend you talk to us about the suitability of using public transport to Andrewshayes before you book.

There are number of good local taxi companies,  a taxi should be booked in advance (there is no taxi rank at Axminster Station). Please be aware that being in a rural location taxis are quite expensive to use.

Reception

Reception is signposted on arrival. The main reception has sloping wheelchair access, a railing and wide doors.. You can park directly outside if required.

Reception hours vary throughout the year and are displayed clearly in the reception window.

When reception is closed new arrivals are greeted at one to the warden’s lodges.

Reception desk area is wheelchair accessible

There is an accessible toilet in reception.

Out-of-hours contact telephone numbers are displayed externally at reception.

The Reception also acts as the shop but it is generally quiet. 

• There is a defibrillator outside the reception

• Please phone before arrival if you have any concerns about this.

Accessibility of Public Areas

The whole site is gently sloping and largely grassed with a main driving access tarmac or concrete.

Facilities on site include a swimming pool, games room, TV room, launderette, washing up area, showers, toilets, baby change and disabled access shower and toilet.

Please see separate sections below for further details.

Swimming Pool

There are two entrances to the swimming pool. One via a series of steps with a handrail. The other access is from a sloping road with wooden gate entrance.

The entrance gate is sprung loaded and needs assistance to open for wheelchair users.

For access into the pool itself there are gentle steps and a handrail at one end.

Leisure Facilities – Games Room

• The games room is located next to the office and has a sloping access, an 80cm wide door and hard floor. It has a pool table and air hockey with space around them.

Ploughman’s Bar and Restaurant

The Ploughman’s Bar is fitted with a hearing loop facility at the bar (next to the till). Also available on request is a portable hearing loop that you can use at your table. This should enhance the experience of anyone visiting the bar and restaurant who uses hearing aids, making it easier and more comfortable for you to talk to your family and friends.

There is a sloping road going to the bar and restaurant as well as a speed hump. At the bar there is level access with the entrance door 90 cm wide.

Toilets in the bar area are not suitable for wheelchair users but accessible toilets are approx 100 metres away (please ask about a key for this facility). The outside seating area has steps to it with a hand rail.

Information Room

There is a single step up to the information room.

The information room has comprehensive information regarding local events, an environmental notice board, tourist information leaflets and books to borrow. Members of staff will be happy to help anyone who has difficulty accessing this room or it’s contents.

Shop

We have a small shop in the reception area selling camping accessories, toiletries, cleaning products, basic food stuffs, local milk, eggs, cold drinks, ice creams and sweets and snacks.  Reception and shop has level access and a non-slip vinyl floor.

There is a post box 300 metres from the park.

Laundry

The launderette is in the Rally Field Toilet Block. It has level access with an 80cm wide door and tiled floor. It has floor standing, front loading and top loading washing machines, a front loading tumble dryer and laundry sinks. There is also a microwave and freezer in the launderette.

Refuse and Recycling Facilities

Refuse and recycling points are located by the toilet blocks and near reception. Refuse bins are large commercial style units, a member of staff will always be happy to assist if required ,

Dog walking Field

The dog walking field is a sloping grass meadow. This can become slippery when wet. There is a gravel section at the top if walking down the slope is difficult.

Recreation Area / Football Field

There is a recreational area set aside for children to play field and ball games next to the dog walking area. The play area is level but access to it is sloping down a grass field.

Woodland Walk

Our woodland walk is approximately 1/2 mile. Access to the woods is through a gently sloping field. There are two accessible wide footpath style gates.  In wet weather if muddy the field may not be pushchair or wheelchair friendly.

Mobile Telephone and WiFi Access

Mobile phone coverage is available at Andrewshayes and is generally good.

Complimentary WiFi is available via Club WiFi.  WiFi is suitable for general browsing, emails and accessing Facebook, Instagram etc but not for accessing videos, games or downloading.

Touring and Camping – The Rally Field

This is a sloping field with terraced (tiered) pitches. A gravel tack runs alongside the pitches. Toilet and shower facilities are at the lower end of the field. If you have any mobility issues we advise you call us to request a pitch at the lower part of the field.

Touring Pitches are covered with gravel or astro turf and surrounded by a grassed area with space to park one car at the side of the pitch.

The Rally Field is open for night bookings for tourers, motorhomes and tents.

 Electric hook up points are approx 80cm high

Rally Field Facilities – Toilets and Showers

Facilities include male and female showers and toilets with free hot water.

The Rally Field toilet block has 2 general neutral family rooms.

These facilities are family friendly, one has a baby changing table and one is ambulant (with grab rails), but is not fully wheelchair accessible wet room.  

Sinks are approx 90cm high with turn on taps. Sinks in the disabled access shower room have lever taps.

All lighting in the amenity block is fluorescent on timer controls. Outside, the block is lit by low energy lights.

Front Field  – Toilets and Showers

There is an accessible WC and a full wet shower room in one of our amenity blocks (on the Front Field). This room has a wide door (100cm), wet room type shower for wheelchair access and and a seat for assisted showering, high and low sinks, lever taps at the sinks, a raised toilet with handrails, a mirror, and tiled floor. This facility is available to anyone who requires it. A key is available from reception for a £5 deposit which is refunded when the key is returned at the end of your stay.

There are separate male and female showers and toilets. The showers cubicles are wet room style (i.e no shower trays) with a non-slip flooring. The toilet cubicles are approximately 85cm wide with a tiled floor. In the front Field block there one a step up to the ladies and the mens.

Chemical disposal point and washing up sinks all based in or around the central amenity blocks.

Drinking water taps are spaced around the site.

Accessibility Photographs

Reception 

Swimming Pool

Games Room 

Rally Field and Shower Block

Front Field Shower Block

Holiday Homes

Most of the static holiday caravans are accessed via either three or four wooden steps with a handrail on one side. Some have less or none and can be requested.

You can park one car next to your caravan.

All caravans have vinyl flooring in the kitchen and bathroom and carpet in the lounge area and bedrooms.

The holiday caravans at Andrewshayes are a variety of makes and models, for specific details about the facilities of the caravan you have booked please contact us. Caravans have a mixture of low energy bulbs and spotlights and have a high ledge to step over when entering the shower.

Dogs are accepted in specified ‘dog friendly’ caravans only for an additional charge.

All caravans have a gas or electric fire in the lounge and hot water on demand.

Double beds have access to both sides of the bed, single beds only have access from one side

Additional Information

Wheelchairs are available to hire from Lyme Bay Mobility by calling 01297 792804  – they will deliver to Andrewshayes.

Many local parks and houses and countryside locations have all terrain scooters and trampers available to hire. Take a look at Disability Together, a Devon based charity for details of where these can be hired.

• If you have any particular requirements or concerns you wish to discuss please feel free to contact us before your stay, by contact us by telephone on 01404 831225 or email  – Click Here to do that –

Other Useful Information
Andrewshayes Holiday Park is open to the public from mid March to November. If you wish to visit the park outside these months then please contact us in advance.

Local public transport operators: South Western Trains, Stagecoach 44a bus route.

Local accessible taxi numbers: Axminster Taxis: 01297 34000

Emergency Services – Call 999
There is a defibrillator outside Reception

Minor Injuries Units: Minor injuries units are to help if your medical problem is not critical or life-threatening.

Honiton Hospital, Marlpits Lane, Honiton, EX14 2DE  Tel: 01404 540 540
7 days a week from 8am to 8pm.

Chard Community Hospital, Crewkerne Rd, Chard TA20 1NF Tel: 01460 238220
7 days a week from 8am to 9pm.

We welcome your feedback to help us continually improve if you have any comments please contact us.