Corona Virus Updates
Update 18th May 2020
In line with the most recent guidelines from the Government, we are very much hoping that we will be able to welcome guests to Andrewshayes from Saturday 4th July.
As you will appreciate from the news, this is subject to change (it may be later). Also subject to guidelines we cannot completely guarantee which facilities will be open until nearer the time. We will keep you updated here or by email before your holiday if you book with us.
Although we are taking bookings on all types of units, we cannot guarantee that Government Guidelines will allow us to fully open. We will not be asking for any balance payments until we are sure we can honour the booking. If you make a booking and we are unable to host you, we will be happy to transfer your deposit to another date either this year or next.
We are taking extra precautions throughout the park to ensure the safety of our guests in terms of social distancing and additional cleaning and hygiene routines will be put in place.
As a smaller holiday park we feel we are well placed to reassure you that choosing to visit Andrewshayes will be a safe option for you and your family. Our static holiday homes are self-contained units which means that you and your family can be in your own space for your stay. For touring and camping visitors we have good size pitches and ample toilet and shower facilities.
If you have any questions please feel free to email us.
Letter to Static Owners and Seasonal Tourers – 3 April 2020
Your holiday caravan – a reassurance from Andrewshayes Holiday Park
We do hope that this letter finds you well and we are so sorry that we are currently unable to welcome you to Andrewshayes. We genuinely miss seeing everyone arriving for the new season – but we did want to write with some words of reassurance about the current situation.
All we can say with certainty right now is that this crisis will come to an end at some point.
Meanwhile we are looking after your caravan/holiday home and the park to make sure you (and we) can be up and running just as soon as this crisis is over and we can return to business as usual. We look forward to welcoming you back.
The security of the park and of your holiday caravan/lodge are a major priority for us. The barriers to the park will remain firmly closed to any visitors during our period of closure. We are continuing to carry out essential maintenance work around the park, to make sure we’ll be ready when you return!
Our thanks to everyone for continuing to make their pitch fee payments as they fall due: this is enabling us to ensure the park can continue to offer its services to you in the future. When we have a better idea of how long our closure will be enforced, we will look carefully at how we can respond fairly and responsibly to the situation in which you have been placed.
On a positive note, we were delighted to welcome two new sets of wardens, Alan and Mandy and Sam and Steve at the end of February who, along with Phil, Jo and Anna have worked extremely hard throughout March to prepare the park for the season.
We’ll be posting pictures on social media over the coming weeks and will update you all again at the beginning of May. If you have any further concerns please contact us at firstname.lastname@example.org.
Thank you for your support and understanding in what is a difficult time for all of us.
Peter, Caroline and the team
Letter to Static Owners and Seasonal Tourers – 23 March 2020
If you heard the news yesterday or this morning the Government has issued clear guidelines for the holiday park industry
“Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.”
Yesterday we started contacting all holiday hire and touring bookings to ask them to stay away and to offer alternative dates when the crisis is over.
We have now made, with Government guidance, the decision that our Park will close at 1600hrs on Monday 23rd March.
It is with huge regret that we have made the decision to temporarily close the site. Most other local holiday parks are doing the same.
However these are unprecedented times. We have a responsibility to consider not just ourselves but the people of our country and local community here in East Devon. In the last 2 days there has been an increasing and understandable concern in the local communities towards owners of second homes, caravans as well as holiday visitors.
It is a situation which was unimaginable just a few weeks ago as we were busy preparing the park for the season. As many of you know, our parents started Andrewshayes 60 years ago and this year was planned to be a year to celebrate our business with our many loyal customers. As a family it really is an upsetting decision to have to make for everyone concerned. We are keen to ensure the on-going employment of our team and hopefully we will all keep well and be here ready for re-opening the parks later in the year.
To clarify please do not come to Andrewshayes until we advise you that we are re-opening.
We ask that if you need to contact us please do so by email as the office team are under a lot of pressure at the moment.
Peter, Caroline and Clare
This letter supersedes the previous update. We will continue to contact holiday makers who have booked to stay with us through April and May to discuss their options.
Update 22 March 2020
In view of the fast moving situation regarding Covid-19 and Government advice, we have taken the incredibly difficult decision to delay the opening of Andrewshayes Holiday Park until 17th April for the safety of our guests and staff.
This decision has not been taken lightly but we feel it is socially responsible of us to do so.
We understand that we have many guests due to arrive during this period, we are now busy contacting everyone to explain the situation.
For holiday makers that have booked directly with us or through Hoseasons during this time we are more than happy to transfer the value of the holiday for anytime within 2020 or up until 11th June 2021.
Please bear with us whilst we undertake this task. Due to the high number of queries we are expecting it would be best to contact us by email if you do not hear from us in the next few days. email@example.com
We really appreciate all of customers support during this extremely difficult time. Please be assured that we intend to open our doors for business as soon as it is safe to do so.
We will be assessing the situation daily and are expecting further guidance from the Government this week. in the meantime we all have to take precautions following the latest Government health and travel advice.
Cancellation and Refund Policy
If you have a holiday booked at Andrewshayes we will be contacting you soon. We understand that we have many guests due to arrive during this period so please be patient.
For holiday makers that have booked directly with us or through Hoseasons during this time we are more than happy to transfer the value of the holiday for anytime within 2020 or up until 11th June 2021. This is over and above our current refund policy but does not affect your statutory rights.
If you are booked after this time and unwilling to travel as a result of the Coronavirus, our policy is that we are happy to re-book your holiday.
We would transfer all the money you have paid to use against a future date. There will be no administration fee charged for this but future dates may be at a different price to the original date booked.
If you do come on holiday and feeling ill with the typical symptoms, we would ask that you safely inform us so we can discuss your options. We would agree any refund or credit on a case by case basis should you return home early.