Corona Virus Covid-19 Information
Book Direct for our Covid-19 Guarantee
Booking a holiday has never been such an uncertain thing to do. Here in East Devon, being a rural location, we are lucky enough to have escaped the more serious impact of Covid-19 compared to many other areas.
We have put measures in place throughout the park to help reduce the risk of the virus and these measures have been verified by Visit Britain “We’re Good to Go” and by the AA “Covid Confident” schemes.
However, your circumstances for travelling after booking could change, as indeed may the situation for our park. This year has shown that nothing is possible to predict.
We have introduced a Coronavirus Guarantee for your peace of mind, which automatically applies to all new and existing bookings booked direct with the park.
This guarantee is specifically in relation to Covid-19. You are covered for the following:
- Andrewshayes Holiday Park is ordered to closed
- UK Government restrictions on travel mean you cannot leave your home (Tier 3, High Alert Areas)
- A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 – a copy of the NHS certificate needs to be supplied.
In the event of any of the above circumstances, you can contact us no later than 72 hours before arrival and choose one of the following options:
- Free transfer of dates up until November 2021*
- Receive a credit note to use against a future holiday
- Cancel and receive a full refund less (£25 administration fee)
*If you change the date of your holiday and it works out cheaper we will refund the difference. If the booking value is higher than your original booking then the difference will be payable.
Our usual terms & conditions apply.
Click Here to complete our Track & Trace form
Update 24th July – Facilities
We are delighted that our swimming pool is now open and being enjoyed by visitors to Andrewshayes. We have been able to open the pool with the retractable cover open so it is classed as open air.
From 25th July Government guidance is that the cover can be closed (making it indoors) if we have a days when it is cooler or raining. When the weather is nice we will continue to keep the cover open.
Please arrive at the pool “swim ready” as the changing room is closed.
The outdoor play park and recreation field are also open. However we have decided to keep the games room and toddler soft play closed for the season.
The bar, cafe and takeaway are open daily from 5.30pm – 11pm. Last orders for food 8.45pm.
Reception and Shop – we have a combined reception and shop which has a one way system and a maximum of 3 people at time. There is a perspex screen on the counter. We plan to maintain these social distancing rules and therefore will not be enforcing the wearing of face masks in the shop.
At all locations we request that you make use of the hand sanitisers provided.
7th July 2020
We’re really pleased to be able to re-open and we want to be able to stay open, so we’re introducing new measures around the park. We have been awarded the AA Covid Confident Certificate which required us to provide details of our updated Health and Safety procedures and new ways of operating. We thank everyone visiting the park over our opening weekend for respecting the guidance.
Test and Trace
We will be taking contact details from all customers to the park in line with the requirement for Test and Trace. If you use the bar and restaurant you will be required to provide the information again of anyone sitting in your party plus the times they are on the premises. This does not apply if you choose a takeaway to consume off the premises.
In line with guidance issued by the Department for Health and Social Care, we will keep your details for 21 days. We will share them with Test and Trace personnel, if asked, in the event of a fellow customer or staff member testing positive for coronavirus.
Please be reassured that your information will be stored securely, in line with data protection laws, and will not be shared with anyone else. We will also not use your data for anything else like marketing.
We are doing this to help reduce the risk of any local outbreak – by sharing your information NHS Test and Trace can quickly identify people who have come into contact with someone who has tested positive for COVID-19 and ask them to take the necessary precautions.
If you are booked through Hoseasons we would be grateful if you could email us with the details of those in your party complete the form below. We also have a new booking in procedures so we will email you details of these as well. email@example.com
Update – 30th June 2020
We are delighted to have been recognised by Visit Britain as Good To Go
This means that we have shown evidence that we have in place risk assessments, procedures, training and new systems to give you the confidence to visit Andrewshayes. Additional measures are in place throughout the park such as hand sanitiser stations, social distancing guidance and many behind the scenes processes such as enhanced cleaning.
We ask all our customers to be patient, kind and understanding with all the new systems in place.
If you have booked with us please read all the information you will be sent in advance of your holiday so that you are aware of new procedures for check in, use of the facilities and the measures we have in place for track and trace.
Hoseasons customers please email us at firstname.lastname@example.org so we can forward you the information as due to GDPR we don’t hold your contact details.
We look forward to welcoming you to Andrewshayes.
Update – 24th June
Great news, we’ve had the green light to open on 4th July. This means we can welcome everyone who has a holiday booked with us, as well as all our static owners and seasonal tourers. The park will open at 8am on Saturday 4th July for owners. Up until that point the gates will be locked so please do not try and come any sooner. We welcome all other visitors to our holiday homes or camping pitches as per your booking confirmation details.
Shop and reception – open (max 3 customers at a time, no unaccompanied children under the age of 12), distancing measures in place.
Toilet and shower blocks – open
Play park – open
Swimming Pool: Government rules says closed – we very much hope this changes
Bar and cafe / takeaway: open with 1 metre social distancing measures in place (opening days and hours to be published)
Information Room: open
Games Room and soft play: closed.
Laundry – open
Dog walking field – open
Recreation field – open
Woodland walk – open
Where appropriate around the park we will proved hand sanitiser points. We politely ask you to keep to the 1 metre + rule and all the social distancing measures in place during your stay, to ensure your safety and that of our team. Please take time to read the Government Guidance.
We have been working on new cleaning procedures for all the shared areas. If you need to use the toilet block facilities please take note of times as they will be closed for extra cleaning. More detailed information on our cleaning procedures around the park and holiday caravans will be available on request once guidance has been clarified by the Government. We are confident the park will be safe and secure for you and your family to enjoy.
If you have a holiday provisionally booked we recommend you pay the deposit ASAP to secure the booking and pay any balance of your holiday which is due 3 weeks before your arrival date.
We look forward to seeing you this summer. Thank you for your patience and understanding.
Update 1st June
We are hopeful and working towards opening the park for our static holiday home owners and seasonal tourers from the weekend of 4th July.
We are still unsure about camping, glamping or units that are not self contained until we receive specific guidance from the Government, which we hope to receive mid June. This is based on opening the toilet and shower blocks.
Where appropriate we will proved hand sanitiser points.
Facilities – updated 24th June
Please be aware that this is for guidance only and until we receive definitive guidance we do not know exactly what we will be allowed to offer.
However we do feel that compared to many large holiday parks we are well placed to open safely if we are allowed to do so.
Update 18th May 2020
In line with the most recent guidelines from the Government, we are very much hoping that we will be able to welcome guests to Andrewshayes from Saturday 4th July.
As you will appreciate from the news, this is subject to change (it may be later). Also subject to guidelines we cannot completely guarantee which facilities will be open until nearer the time. We will keep you updated here or by email before your holiday if you book with us.
Although we are taking bookings on all types of units, we cannot guarantee that Government Guidelines will allow us to fully open. We will not be asking for any balance payments until we are sure we can honour the booking. If you make a booking and we are unable to host you, we will be happy to transfer your deposit to another date either this year or next.
We are taking extra precautions throughout the park to ensure the safety of our guests in terms of social distancing and additional cleaning and hygiene routines will be put in place.
As a smaller holiday park we feel we are well placed to reassure you that choosing to visit Andrewshayes will be a safe option for you and your family. Our static holiday homes are self-contained units which means that you and your family can be in your own space for your stay. For touring and camping visitors we have good size pitches and ample toilet and shower facilities.
If you have any questions please feel free to email us.
Your holiday caravan – a reassurance from Andrewshayes Holiday Park
We do hope that this letter finds you well and we are so sorry that we are currently unable to welcome you to Andrewshayes. We genuinely miss seeing everyone arriving for the new season – but we did want to write with some words of reassurance about the current situation.
All we can say with certainty right now is that this crisis will come to an end at some point.
Meanwhile we are looking after your caravan/holiday home and the park to make sure you (and we) can be up and running just as soon as this crisis is over and we can return to business as usual. We look forward to welcoming you back.
The security of the park and of your holiday caravan/lodge are a major priority for us. The barriers to the park will remain firmly closed to any visitors during our period of closure. We are continuing to carry out essential maintenance work around the park, to make sure we’ll be ready when you return!
Our thanks to everyone for continuing to make their pitch fee payments as they fall due: this is enabling us to ensure the park can continue to offer its services to you in the future. When we have a better idea of how long our closure will be enforced, we will look carefully at how we can respond fairly and responsibly to the situation in which you have been placed.
On a positive note, we were delighted to welcome two new sets of wardens, Alan and Mandy and Sam and Steve at the end of February who, along with Phil, Jo and Anna have worked extremely hard throughout March to prepare the park for the season.
We’ll be posting pictures on social media over the coming weeks and will update you all again at the beginning of May. If you have any further concerns please contact us at email@example.com
Thank you for your support and understanding in what is a difficult time for all of us.
Peter, Caroline and the team
Letter to Static Owners and Seasonal Tourers – 23 March 2020
If you heard the news yesterday or this morning the Government has issued clear guidelines for the holiday park industry
“Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.”
Yesterday we started contacting all holiday hire and touring bookings to ask them to stay away and to offer alternative dates when the crisis is over.
We have now made, with Government guidance, the decision that our Park will close at 1600hrs on Monday 23rd March.
It is with huge regret that we have made the decision to temporarily close the site. Most other local holiday parks are doing the same.
However these are unprecedented times. We have a responsibility to consider not just ourselves but the people of our country and local community here in East Devon. In the last 2 days there has been an increasing and understandable concern in the local communities towards owners of second homes, caravans as well as holiday visitors.
It is a situation which was unimaginable just a few weeks ago as we were busy preparing the park for the season. As many of you know, our parents started Andrewshayes 60 years ago and this year was planned to be a year to celebrate our business with our many loyal customers. As a family it really is an upsetting decision to have to make for everyone concerned. We are keen to ensure the on-going employment of our team and hopefully we will all keep well and be here ready for re-opening the parks later in the year.
To clarify please do not come to Andrewshayes until we advise you that we are re-opening.
We ask that if you need to contact us please do so by email as the office team are under a lot of pressure at the moment.
Peter, Caroline and Clare
This letter supersedes the previous update. We will continue to contact holiday makers who have booked to stay with us through April and May to discuss their options.
In view of the fast moving situation regarding Covid-19 and Government advice, we have taken the incredibly difficult decision to delay the opening of Andrewshayes Holiday Park until 17th April for the safety of our guests and staff.
This decision has not been taken lightly but we feel it is socially responsible of us to do so.
We understand that we have many guests due to arrive during this period, we are now busy contacting everyone to explain the situation.
For holiday makers that have booked directly with us or through Hoseasons during this time we are more than happy to transfer the value of the holiday for anytime within 2020 or up until 11th June 2021.
Please bear with us whilst we undertake this task. Due to the high number of queries we are expecting it would be best to contact us by email if you do not hear from us in the next few days. firstname.lastname@example.org
We really appreciate all of the customers support during this extremely difficult time. Please be assured that we intend to open our doors for business as soon as it is safe to do so.
We will be assessing the situation daily and are expecting further guidance from the Government this week. in the meantime, we all have to take precautions following the latest Government health and travel advice.
Cancellation and Refund Policy
If you have a holiday booked at Andrewshayes we will be contacting you soon. We understand that we have many guests due to arrive during this period so please be patient.
For holiday makers that have booked directly with us or through Hoseasons during this time we are more than happy to transfer the value of the holiday for anytime within 2020 or up until 11th June 2021. This is over and above our current refund policy but does not affect your statutory rights.
If you are booked after this time and unwilling to travel as a result of the Coronavirus, our policy is that we are happy to re-book your holiday.
We would transfer all the money you have paid to use against a future date. There will be no administration fee charged for this but future dates may be at a different price to the original date booked.
If you do come on holiday and feeling ill with the typical symptoms, we would ask that you safely inform us so we can discuss your options. We would agree any refund or credit on a case by case basis should you return home early.